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shopbop canada reviews

I have been shopping from Shopbop for several years now, and can only report positive experiences! Using a Shopbop coupon, you can get anywhere from a 10% to 50% rebate depending on the total price of the order. I have ordered a few times from shopbop. This is not even shipping delay, it's only that you guys just won't ship my stuff. They were very supportive by helping me with the purchase when I faced some problems with the delivery company. Hello, Thank you for taking the time to share your experience with us. So I replied with the evidence of delivery and their team’s confirmation. 14 hours later my order is finally shipped. Thank you Shopbop, Honestly I have never been more disappointed with a ‘luxury’ business before.International shipping is quoted as taking 2-4 days, my parcel actually wasn’t even dispatched until the 4th day and took a further 6 days to arrive. I been tricked before but now i know,definitely i will shop again. Now im confused wether to keep my order or cancel it! If you're a new shopper in Shopbop, it will be better to put your money in other reputable shopping sites. I would definitely not recommend shopping using this website. Regrettably I could not trust shopbop to send me the product I ordered. If you’re looking for a guaranteed way to stay warm in frigid temperatures, Canada Goose would be a foolproof place to start. I still wish they offered quicker and actual free shipping to Canada. I emailed them to ask them for an updated code and they replied that the item I was looking to purchase did not qualify for the discount. A 10% birthday Shopbop promo code every year 2. I don't even live abroad so there really is no excuse. Only the latest review will count in the company's TrustScore. My biggest gripe is they never offer promo codes except on birthdays and first purchase. Canada. Definitely will be ordering from ShopBop again . SHOPBOP - canada FASTEST FREE SHIPPING WORLDWIDE on canada & FREE EASY RETURNS 3.5% back. If I could give no stars then I would. They promised me a first-time buyer discount and then did not honor it. They said $50 is custom and duty... there was no free return. Even though the delay in processing stressed me out at first, Shopbop customer service did help. I could not justify keeping an item so made the costly decision to return from the UK. Intermix 50+ coupons. Please reply to my emails. Thank you for your feedback. Read real customer ratings and reviews or write your own. I am extremely disappointed. I just hope i can receive the package before xmas. Kate Spade 43 coupons. Join the Shopbop loyalty program for early access to sales. Almost all other sites do but this site is stingy! What happened is that they did not indicate its in men sizes on the "pop up" window. As a more than one-year loyal customer, I’m really heart-broken. I don’t think I’ll order again unless they decide to change the courier to Canada. I will just finish off my credits and stop using the site. Nobody doesn’t answer my emails. No idea where the package is located. I had also ordered two dresses from the final sale category and they were both damaged. I used to love Shopbop but I am waiting for a refund of $1000 for a purchase that I sent in to be returned over a month ago!!!!!! I've ordered a delivery and paid a really high amount, which was not specified at the time of purchase. Canadian! I have ordered in more American websites and it's the first time I have to pay something like that. Thank you for taking the time to leave us feedback. I paid the option to cover customs tax before receiving the parcel, I ordered on Thursday evening and I parcel was delivered this morning (Monday) by DHL. 8~9 days for processing... Am I pre-ordering or purchasing these items tho? So far, 2 stars for Anne's help, but overall a disappointing shopping and service experience. loyal customer. We will follow up via email when we have your order information. They don't really check what they sent out. GB. The CS rep named Jiang who I contacted prior to leaving a negative review here just replied with such robotic answer. Hello, Thank you for providing this feedback. Returned item was delivered on Nov.18th then I double checked and was confirmed by their team that refund will be processed within 5 business day. December 30, 2020 Get 15% Off Your Order Get 15% Off Your Order 10 Total Score. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. Do not buy here.I ordered shoes from shopbop since it is free return. Do not order from Shopbop if there is… Do not order from Shopbop if there is any risk you may need to return an item and are not based in the USA. Jayne1. Not addressing my queries at all.. Shopbop should update the delivery duration. There were good things about working for Shopbop. Above story will be kept as reference, 1star to 3 stars, only because I think your team still need improvement. NOT a Free shipping - I recommend everyone that want to buy from this site to CHECK THE FINE LETTERS WELL. I purchased my wedding shoes from Shopbop and admittedly I was a little concerned after reading all of these bad reviews. Customer service really does not help and disclaims responsibility. Shopbop | East Dane Reviews Shopbop | East Dane 86. A negative aspect that is going to be mentioned in this Shopbop review is that although they offer free returns within 30 days, they do not provide exchanges for products that have been ordered from them. Tory Burch 27 coupons. Your buyers do a lovely job. basically, i made a "pop up" window purchase. They sent me a different link to a different discount that states that my product does not apply. The service is good when buying but if you want to return an item it all goes horribly awry. I recently ordered (ORDER CONFIRMATION Order Number 94489756) and my account has been temporarily locked. Now drama begins, at the fifth business day on Nov 24, I asked and was told their return center was experiencing the high volume, the refund will be no later than the end of thanksgiving week. up to 3.1% back. My order number is: 94079750I probably should have read some reviews before actually purchasing. However shipping is pretty fast and items arrive in a timely manner. Same here!! Free shipping and don't pay for the import & duties handling charges. Very disappointed. Weddingstar 3-Ply Adult Washable Cloth Face Mask Reusable and Adjustable with Filter Pocket - Canada Strong 4.2 out of 5 stars 508 CDN$ 11.99 CDN$ 11 . Please allow us to look into the situation and help. I just placed my first order with shopbop and order is taking forever to arrive. Search . hidden honeypot link. I got my money back within a week from other online shops. I’m worrying. Delivered wrong item, terrible customer service ShopBop delivered the wrong item, and a far inferior item than I had ordered, just before Christmas, leading to great disappointment and embarrassment. Received wrong item, but customer service went above and beyond. I will be shopping Nordstrom instead which now does free shipping to Canada and usually comes ahead of schedule via FedEx in about 5 days with no duties. Invitations to exclusive events for Shopbop 3.Back-in-stock alerts for any items that you have saved to your wishlist If you spend between $300-$1,000 at Shopbop, you’ll be eligible for Silver status, which includes additional benefits such as: 1. My order number is: 93733909.12/09 editA CS rep named Anne reached out and offered me a 30 USD gift certificate as compensation, and told me that she had contacted their fulfillment facility to speed up the processing of my order. We would like to research this further and do what we can to help. Shop Men's Shop Men's Fashion at Items in your Shopbop cart will move with you. Customer service is horrendous. Reply. Seems like a negative review is necessary in order to acquire actual help from Shopbop.12/14 edit After Anne got in touch with me the order was process and sent to me within 3 days and I got my stuff in time! Super Pleased, don’t let reviews put you off!. Working Canvas Thread Starter. WRITE A REVIEW ★★★☆☆ 2.9 / 5. 2. Start your review of ShopBop! They were literally just delivered via my Canada Post mail carrier free of charge. After creating an account and placing an order of more than $250 dollars, not only my order was refused and my account was blocked because they were "unable to verify that the information provided was associated with the credit card holder" (me), but **they never asked for more info nor notified me**. Ever since Shopbop switched to ECMS express courier (they used DHL before), their services went downhill. When I called customer services to find out what was going on after 3 days of no movement the person I spoke to wouldn’t even take my order number to look into it and I was only told that my estimated delivery date was just an estimate, it couldn’t be guaranteed and neither could shipping times despite it being plastered all over the website, and that likely it would be much longer. They have a variety of clothing and accessories that are on trend in a competitive price range. Prior to Amazon acquisition the culture was genuinely entrepreneurial and the successes of the company highly inspiring. Like seriously, how much longer is it going to take? FREE RETURNS & FREE 3-DAY SHIPPING WORLDWIDE - 1-877-SHOPBOP - Dresses, Handbags, Shoes, Jeans, Tops and more. I was also hesitant ordering for the first time from shopbop because all of the negative reviews but finally everything was ok. Fast dispatch and shipment. They had "Free Worldwide Express Delivery" and since I was in Croatia for a bit (originally from Canada), I decided to place my order. 79 % Approve of CEO. Shopbop Review. However I must say the customer service was very prompt. BOP Reviews - Click here if this is your business. Images online are very accurate and represent the items well. I ordered a regular fit and they have sent me a narrow fit which unsurprisingly don’t fit me. Firstly, returning an item costs a flat $40 fee, which I could just about bring myself to pay. 27 reviews for Shopbop, rated 1.00 stars. 99 CDN$ 14.99 CDN$14.99 Strengthen your review by uploading photos & videos. Customer service can't provide answers when asked. The shipping is very prompt, and items always arrive in great quality. After Amazon acquisition the focus shifted abruptly to growth and market dominance for its own sake (and the sake of Amazon's … Placed 2 orders 2 weeks ago but till date, the items are not received yet.Emailed the service email address twice but no replies at all till date.Not what I have expected from a reputable luxury e-commerce company.Disappointed as it was meant as a anniversary gift for my wife but now it's way past our anniversary date. I've only read terrible reviews so I was hesitant to place an order, however Shopbop was the only website selling the Dr. Martens I wanted at such a competitive price (with shipping and duties included as I was ordering to the UK). How would you rate this product? It’s not what I would expect at all when you spending so much on a branded pair of shoes. So, props to Anne. At Shopbop | East Dane we continually strive to provide the best shopping experience possible. They sent me an email promising a discount on my first purchase. Shop cheap Shop smart Save money with our Price Tracker. I ordered a few days back in this website for first time. And again, if you value your customers enough, stop using BF order load as an excuse. Consumers complaining about Shopbop most frequently mention customer service, import duties and email address problems. Might still consider shopping here some time again. But from my experience, it's a shame that they only start helping you seriously after you leave a review here, because the cs reps (Jiang & Justin) I contacted prior to all this weren't helpful in the least bit. So I would recommend purchasing from Shopbop if you're 100% sure you won't return it. I purchased the shoes JUST before Christmas on 23 December, they were shipped on 24 December and they arrived in Australia on 29 December!! #18 Nov 24, 2010. I made many of orders on Shopbop and everything was perfect. I never write reviews like these but I’m at a loss for words. But the most frustrating point is they do not assist the customer in anyway to refund the duties on an item which has been returned, which is costly and laborious .....Shopbop reacted immediately to my review explaining the process and resolved my issue - Thank you Shopbop. If not, be prepared to never see your money back for a month or two. Stated that the item will reach in 2 - 4 working days but didnt receive anything till date and its a Christmas gift.. Not only that, the tracking info is not clear & when I email the customer service for a clear answer all I get is a standard reply again.. Its the same reply over and over again. Only wish not so expensive, however I manage to spend money! Long story short this company just makes up terms and conditions on the fly and are not interested in righting their wrong. Dont mislead your customers especially when we are anticipating and thought it would deliver on the date stated. What is wrong? Vince Camuto 46 … I am over £100 out of pocket in total and customer services refuse to help further. Now if anything goes wrong, its your fault for not clicking into the full webpage. I could instantly speak to customer service via their chat function and they were so lovely and helpful. So I was expecting the package to be processed (and shipped) a week ago, tried to go on the website to check, and found out I could not even enter my account. I wanted to leave this positive review as I know people normally only report the bad. They didn't apologize but said Its indicated in the full webpage thats it. Anyway, good luck. The dress arrived in 2 days from the USA to Canada. This was initially a one star review, but I have to give credit to a company that makes right by their customers when an error occurs, which is unavoidable. The webpage blocked my account and wont let me acess to track the package. But it's been 8 business days already and the order is still "processing." I will not get the item in time, especially that I live abroad (I was also paying Import fees), and definitely will not buy from them again. I understand that delay occurs with processing & shipping during sales, but my order is still "processing." Customers complaints and feedback, features etc are also reviewed. My order shipped the next day and arrived within three days with no trouble!! I paid $200 and they refund me $150. Now, i had to pay the price of international shipping $35 dollar for a $70 dollar shoes.. LOL Spent thousands of dollars at shopbop. Share. I placed both orders a month ago and on the 23th UPS told me they were suspiciously in customs when they were below the customs amount. I visited Shopbob’s website here the other day, where i found some items i quite liked. I replied that my link and their link are different and each has different terms, they replied that it's the same thing and provided another link (CN Domain Link for China) in Chinese. I received a shipping notification from Shopbop on the Thursday and then full tracking from DHL. When i received the shoes, its HUGE. Here's where the drama started. On Nov 27, I was replied that sorry for delay, relative team are still instigating your issue, pls wait bla bla...See? Overview Shopbop has a consumer rating of 2.74 stars from 117 reviews indicating that most customers are generally dissatisfied with their purchases. My Shopbop order is stuck in Illinois with no updates. I am well aware that there is going to be a delay in processing & shipping when I purchase stuff during Black Friday sale, and was informed to expect a delay of up to 3 days. I then discovered that Shopbop refuses to refund customs and duties fees. Estimated delivery also stated 16 dec but again they failed. Please respond to the Trustpilot request for more information with your order number. Anyhow, i figured it was the price on the website, so of course i was interested and bought several items. Your friends at Shopbop | East Dane Customer Service Do not Order 1 review. Thank you for your feedback. Nevertheless, my last order hasn’t been shipped for 4-5 days already. Each time the orders take close to a month at least to come to Canada and each time I end up paying duties. I got a defective Tory Burch handbag, and returned back per their indications. Now that I moved back to Canada I kinda expect the same timeframe of receiving my order. Canada. But honestly I had an amazing experience with them. I have been unable to see the shipping invoice to check the true taxes charged and after reaching out to DHL I was told I have to speak to Shopbop, the exact opposite of the advice on the website Most disappointingly, when the boots did eventually turn up they were not in the original brand packaging at all and have been folded to fit into a smaller flimsy box therefore leaving creases in the leather of the boots. I had already paid duties to pick it up from the post office so will lose that money if I return it and an super disappointed with them for packing the wrong size and then it taking a month to show up. 26,001 reviews for REVOLVE, 4.8 stars: 'I really enjoy shopping with Revolve, your items are mostly unique. I couldn't believe it. I checked these reviews after ordering and panic slowly crept in as I awaited my delivery to the UK but I must say I am pleasantly surprised. At a time when customer service is key and there are so many online platforms available to a consumer I’m amazed they could be so sloppy. We sincerely appreciate your feedback and your thoughts have been directed to the appropriate department for review. Their price was a bit low, and therefor i figured, that it might be a mistake. Amazing!! I will definitely shop at Shopbop again. 5 stars for actually looking into the issue and correcting it. SHOPBOP | Women's designer clothing, shoes, handbags and more from | Fast FREE 3-Day Shipping & Easy Returns. Obnoxious. CouponCabin. DHL charge an extortionate amount for returns form the UK and no one can tell you at either Shopbop or DHL how to get a return of the tax and import duties paid for the returned item. Net A Porter 50+ coupons. Super upset with this experience. I had to refund. I have no way of tracking my order if my account access is locked. Not only that, but I’ve sent 7 EMAILS to their service email address after being ghosted and have heard nothing. Return process takes an ungodly long time. Everytime I wrote a mail I got a different person replying not to my previous questions,they had not done anything about the non delivery,then they decide to give me refund,what a performance, not a clue. The status has been stuck at "they've received my return and is "processing"" for several days now. I ordered 3 items totalling $210.00 using the USPS choice (no tracking) on Nov 08. When I was living in Asia, my Shopbop orders arrived so fast (within 2 days) via DHL. Live on fixed income. THANK goodness for the man on the phone,he listened and acted. This was my first time ordering with ShopBop.I received the wrong item just before Christmas, which was a disappointment and embarrassment.After some initial back and forth with customer service by email, I got a call from Anne, who was very understanding, kind, and went out of her way to remedy the situation. surprised i even have to write a review for shopbop.. And also it is safe, real or a fake. It was quickly and convenient. 2% back. However, size was big and very heavy. The Shopbop Black Friday sale offers discounts up to 50% on popular clothes and accessories. I replied that they're not really paying attention to my emails, evident by the Chinese link provided. Hi! Drag … I'm glad I caught this before I made my purchase. And when I tried tracking my shipment I was told my order had been cancelled! I was apprehensive to order anything on this site, because of the bad reviews but it worked well for me. After reading more than 80 reviews… 3% back. :/. Same experience here. Orders take forever to arrive and the tracking service is not updated so you don't have an idea when you are going to receive your order. By browsing this website, you consent to our use of cookies to improve your user experience and to deliver personalised content to you. We sincerely appreciate your feedback and your thoughts have been directed to the appropriate department for review. SO disappointed. Now, the whole point of "pop up" window is to profit from impulsive purchases and for customer convenience. Kim Fleissner. Also, returns are super easy, so I'm … Expect 3 weeks after you return items for a refund. Then I was told that it is a misunderstanding bla bla, your refund will be processed ASAP within 1-2 days before this week (before Nov 27). Have a blue coat in bag waiting to be further reduced, that would help if wanted items in bag for long time would still be more affordable. Shopbop you could have been a good thing.I have edited my review because I would like to add that I emailed Shopbop and was impressed that they responded immediately and did offer me a slight price reduction which I was pleased to accept. I ordered something from Reformation the same day who shipped from LA... and I got it in 2 days. The Shopbop Black Friday sale. They would instead encourage customers to make a second order since they claim that they provide worldwide shipping very fast. This is despite the fact that I have paid these directly to Shopbop. Obviously there wasn't "Free Worldwide Express Delivery" to Croatia and the charges amounted to approx. Created with Sketch. The most awful customer service I’ve ever experienced!!!! The customer service couldn’t even give me a proper reason why it had been cancelled! Very good client service. This Shopbop review will show you if Shopbop is legit or a scam. I’m extremely disappointed. I was delighted to find Birkenstock slippers in my size available in the USA and didn’t mind paying the import and taxes knowing I was going to get a quality product from a brand I could trust. So the return process ALONE takes FOREVER even considering everything is delayed due to a pandemic so I want to give it no stars if I could. super professional packaging and hassle free experience! Shopbop have simply kept the fees I paid. When can I find the best Shopbop sales each year? I’ve tried getting in touch with customer service but I have not received any reply. I notice it in my other order and DHL didn't charge me any cost. And BF shouldn't be an excuse cuz I copped stuff from Daniel Patrick, FWRD, and Revolve this Black Friday, and everything shipped fast as usual, within hours for FWRD and DP in fact. I tried to email their feedback team, I was told my returned handbag was missing from my return, are you kidding?!!! A member of our team will reach out to you shortly with more information.

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